Privacy Notice

01Who we are

Newark Finish Ltd is the data controller responsible for the personal information covered by this Privacy Notice.

This notice applies to the Hand Car Wash Newark service, the Unlimited Wash Pass and related enquiries and services provided by Newark Finish Ltd through the Next Level Finish website and at our Newark location.

Other businesses using the Next Level name are separate legal entities and may provide their own privacy information. This notice does not automatically apply to services supplied by those other businesses.

Company

Newark Finish Ltd

Trading name

Next Level Finish Newark

Company number

17159552

ICO registration reference

ZC281628

Registered office

71–75 Shelton Street, Covent Garden, London, WC2H 9JQ

Operating location

East Stoke, Newark, NG23 5QH

Email

carwash.newark@nextlevelfinish.co.uk

02Personal information we collect

Depending on how you contact us or use our services, we may collect:

• Your name.
• Your email address and telephone number.
• Your company or organisation name, if you provide it.
• Your enquiry, message and service requirements.
• Vehicle information, including registration number, make, model, size and other information needed to provide the service or administer an Unlimited Wash Pass.
• Booking, attendance, service and customer-support records.
• Membership or subscription information.
• Payment and transaction information.
• Records of communications with you.
• Complaints, feedback and information needed to resolve a concern.
• Photographs or videos of vehicles taken to record their condition, check service quality, investigate complaints or for promotional purposes, including use on our website, social media and in advertising.
• Limited technical information generated when you use our website, such as your IP address, device or browser information and security logs, where this is collected by our website or hosting systems.

Certain information, including contact, vehicle and payment details, is necessary to provide your chosen service or subscription.

If you do not provide the required information, we may be unable to provide that service.

03How we collect your information

We normally collect information directly from you when you:

• Complete a website form.
• Contact us by email, telephone, WhatsApp, social media or in person.
• Purchase or use a car-wash service.
• Join, manage or cancel an Unlimited Wash Pass.
• Make a payment through Stripe or another approved payment provider.
• Raise a question, complaint or service issue.
• Give permission for photographs or other material to be used for marketing.

We may also receive limited payment, subscription or transaction information from Stripe and technical information from the providers that operate and protect our website.

04Why we use your information

We only use personal information where we have a lawful reason.

Where photographs or videos of vehicles are used for promotional purposes, we will obscure vehicle registration numbers and take reasonable steps to ensure that customers or other individuals cannot be identified without an appropriate lawful basis.

Where we rely on legitimate interests, we consider whether the use is necessary, proportionate and reasonably expected and whether your rights override those interests.

You may withdraw your consent at any time by contacting us.

Withdrawing consent does not affect processing that was lawful before consent was withdrawn.

05Payments and Stripe

Our Unlimited Wash Pass and some other payments may be processed through Stripe.

Payment-card information entered on Stripe’s checkout service is supplied directly to Stripe. Newark Finish Ltd does not receive or store your complete card number or card security code.

Stripe may provide us with limited information needed to identify and administer a payment or subscription, such as:

• Payment status.
• Transaction reference.
• Card type.
• Limited card details.

Stripe processes information under its own privacy information as well as acting as a service provider for parts of the payment process.

06Who we share information with

Where necessary and lawful, we may share limited personal information with:

• Stripe and other approved payment or subscription providers.
• Website hosting, email, IT, security and technical-support providers.
• Accountants, insurers, legal advisers and other professional advisers.
• Service providers working for us under appropriate confidentiality and data-protection obligations.
• Next Level IP Ltd or another Next Level business only where it genuinely provides authorised operational, technical or brand support and an appropriate legal arrangement is in place.
• Regulators, law-enforcement bodies, courts, HM Revenue & Customs or other authorities where disclosure is required or permitted by law.
• A purchaser or adviser involved in a genuine business sale, reorganisation or transfer, subject to appropriate safeguards.

We do not sell personal information.

07International processing

Some technology and payment providers may process information outside the United Kingdom.

Where this occurs, we require an appropriate legal mechanism and safeguards, such as UK adequacy regulations or approved contractual protections, where required by data-protection law.

You may contact us for further information about the safeguards relevant to your information.

08How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

This includes legal, accounting, insurance and dispute-resolution requirements.

When deciding how long to retain information, we consider:

• Whether an enquiry resulted in a service or subscription.
• Whether the customer relationship or Unlimited Wash Pass remains active.
• The nature and sensitivity of the information.
• Applicable accounting and legal record-keeping obligations.
• Whether a complaint, refund, dispute or legal claim is outstanding.
• Whether the information remains necessary to prevent fraud or subscription misuse.

Accounting and transaction records are normally retained for up to six years after the relevant accounting period or customer relationship, where required for company, tax or legal purposes.

Vehicle-condition or service-quality photographs are removed when they are no longer reasonably needed, unless they relate to an unresolved complaint, insurance matter or legal dispute.

Marketing permissions and promotional material are retained until permission is withdrawn or the material is no longer required.

We may retain a minimal suppression record where necessary to respect a request not to receive further marketing.

09Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete information.
• Ask us to restrict how information is used.
• Object to processing based on legitimate interests or to direct marketing.
• Receive certain information in a portable format.
• Withdraw consent where processing depends on consent.
• Complain to the Information Commissioner’s Office.

These rights are not absolute and may be subject to legal conditions or exemptions.

To exercise a right, email: carwash.newark@nextlevelfinish.co.uk

We may need to confirm your identity before acting on a request.

You have the right to object at any time to our use of your personal information for direct marketing.

10Complaints

Please contact us first if you have a concern about how we use personal information. We will try to resolve it.

You also have the right to complain to the Information Commissioner’s Office:

Telephone: 0303 123 1113
Website: Make a complaint to the ICO

11Children

Our services are not directed at children, and we do not knowingly ask children to provide personal information through our website.

A parent or guardian should contact us if they believe a child has provided information to us.

12Automated decisions

We do not make decisions about customers that have legal or similarly significant effects using solely automated processing.

13Website security and cookies

Our website and hosting systems may use essential technical functions and security logs to operate and protect the website.

If optional analytics, advertising or other non-essential cookies are introduced, we will provide appropriate information and obtain consent where required.

14Changes to this notice

We may update this Privacy Notice when our services, suppliers or legal obligations change.

The latest version will be published on the website with its updated date.

Material changes will be highlighted where appropriate.