FAQs

Your questions, answered

Everything You Need to Know

FREQUENTLY ASKED QUESTIONS

Welcome to our Frequently Asked Questions page! Here, we address common inquiries about our services, processes, and policies to provide you with the information you need. Whether you’re a new customer or a returning client, our goal is to ensure you have a clear understanding of what we offer and how we can best serve you. If you have any additional questions, feel free to reach out!

How do I schedule an appointment?

To schedule an appointment, you can book through our online booking portal or email us at [email protected]. To see how to book online with us click here!

What is your cancellation policy?

Cancellations made at least 48 hours before the scheduled appointment will not incur any charges. Cancellations made less than 48 hours before the appointment will be subject to a cancellation fee.

What payment methods do you accept?

We accept various payment methods including credit/debit cards and online payment options (bank transfers). We do not accept cash.

What areas do you cover?

We cover Kettering and nearby areas. As our service is fully remote we come to your preferred location for detailing.

Where do you provide your mobile detailing services?

We provide mobile detailing services wherever your car is located, whether at your home, workplace, or any other convenient location within our covered areas.

How far in advance do I need to book an appointment?

We recommend booking your appointment in advance, especially during peak seasons. We will do our best to accommodate last-minute requests.

Can you detail my car at the dealership before I collect it?

Yes, we can coordinate with local dealerships to prepare your new car before you collect it, ensuring it’s perfectly detailed and ready on collection day.

How does the monthly subscription work?

Our subscription packages offer year-long peace of mind with direct debits taken each month, spreading the cost of the service offered.

Are your detailing products environmentally friendly?

Yes, we prioritise using environmentally friendly detailing products whenever possible to minimise our impact on the environment.

Are your detailing products safe for all types of vehicle finishes?

Yes, we use only the highest quality detailing products that are safe for all types of vehicle finishes.

Do I need to provide any supplies or equipment?

All we require is access to an outdoor tap and power to carry out your detailing.

What are the different vehicle categories at Next Level Finish?

At Next Level Finish, we categorize vehicles into five series:

City Series: Very small cars.
Compact Series: Includes hatchbacks, small 4x4s, small sports cars and small coupes
Grand Touring Series: Features medium-sized vehicles, including hatchbacks, saloons, sports cars, coupes, medium 4x4s, small compact vans
Adventure Series: Comprises larger 4x4s, SUVs, lager salons and medium vans.
Titan Series: Encompasses large 4x4s, pickups, people carriers, and large vans.

Why do some vehicles take longer to detail than others?

Yes, our detailing times can vary based on several factors, including vehicle size, materials, and complexity. For instance, vehicles with more seats or intricate paintwork may require additional time to ensure a thorough detailing process. We use only the highest quality detailing products that are safe for all types of vehicle finishes.

How do the vehicle categories affect detailing timeframes?

Each vehicle category has a designated timeframe for detailing. This helps our detailers manage their schedules efficiently while ensuring quality service. If you have a vehicle with specific requirements, we can provide an estimated timeframe based on its category.

What should I do if I have questions about my vehicle's category?

If you have any questions about how your vehicle fits into our categories or the expected detailing timeframe, please feel free to reach out to us. We’re here to help!

What is the Prime Finish Detail Service?

This service is perfect for customers who regularly maintain their vehicle every month or bi-weekly and need a quick refresh to keep it in prime condition.

How often should I book the Prime finish?

We recommend booking the Prime Finish regularly, typically every month or every other week.

What is the renewal finish detail service?

This service provides a showroom-like appearance for your vehicle, focusing on comprehensive detailing and stain removal.

How often should I schedule the renewal finish?

The Renewal Finish is best suited for quarterly maintenance or whenever your vehicle needs a more comprehensive refresh.

What does the elevate finish service detail include?

The Elevate Finish is our top-tier package, including thorough paint decontamination, clay bar treatment, and meticulous interior detailing.

When should I choose the elevate finish detail?

This service is ideal for semi-annual detailing or when your vehicle needs an extensive refresh and protection treatment.

What is the finish club plan?

The Finish Club Plan offers flexible monthly and annual detailing packages that ensure your car remains in showroom condition year round.

What benefits do I get with the finish club plan?

Members receive reduced rates across our entire range of detailing services, including discounts on annual plans.

What Is Level 1 Paint Correction?

This entry-level service focuses on removing minor imperfections in the paint and enhancing the vehicle’s overall aesthetic appeal.

How often should I get Level 1 Paint Correction?

This service can be repeated as needed for initial correction or to address new minor imperfections.

What does Level 2 Paint Correction include?

It combines a three-stage paint correction process with an interior detail, addressing medium imperfections and rejuvenating all chromatic and metal elements.

What is the deep interior detail service?

This service provides a deep, meticulous clean for your vehicle’s interior, ensuring a spotless and protected environment.

What does the deep exterior detail service include?

It offers the highest level of exterior care, including a complete wash, paint decontamination, and polishing.

What does the engine bay detail include?

This service provides thorough cleaning, restoration, and revitalisation of your engine bay to enhance its appearance and performance.

How does paint correction work and do I need it?

Paint correction removes imperfections like swirl marks and scratches through a polishing process that restores clarity. It’s beneficial if your paint looks dull or worn.

What is the interior bio-hazard car detailing service?

This service focuses on the removal of hazardous substances such as mould, vomit, and bodily fluids, ensuring a safe and clean interior.

How is the soft top restoration service performed?

It involves a five-step process to rejuvenate and protect convertible soft tops, ensuring they look great and maintain integrity.

What is the dye service for soft tops?

This service restores the vibrant look of soft tops, enhancing appearance and protecting them from further wear.

What does the headlight restoration service include

It focuses on cleaning and restoring the clarity of headlights to improve visibility and enhance safety while driving.

What is the premium 5 year ceramic coating?

This service provides long-lasting protection for your vehicle’s paint, shielding it from scratches, UV rays, and other forms of damage.

What is the Matte, Wrap & PPF ceramic coating?

This coating protects vinyl wrap, matte paint, and PPF while preserving their unique look and providing resistance to damage.

What is the interior ceramic coating?

This innovative coating shields leather and vinyl seats from UV damage and stains, ensuring your interior remains pristine.

What does the fabric protection service involve?

This service utilises advanced hydrophobic technology to create a protective film on your vehicle’s fabrics, enhancing their durability and cleanliness.

What does the wheel ceramic coating do?

This coating protects wheels from contaminants, water and brake dust while enhancing their overall appearance.

What is the ceramic glass coating?

This coating creates a hydrophobic layer on glass surfaces, ensuring they stay cleaner for longer and enhancing visibility.

What is the ceramic trim coating?

This premium solution provides unbeatable protection for plastic and trim surfaces, resisting fading and discoloration while maintaining their appearance.

Can paint protection film (PPF) be washed & waxed?

Yes, we can professionally wash and wax PPF as part of our detailing services using safe, pH-neutral products.

Can your coatings be applied outside?

Yes, all our coatings can be applied outdoors, but the vehicle must not be driven for the first 4 hours, and it should not be washed for the first 7 days after application.

Client Testimonials

What Our Clients Are Saying

Fantastic service arrived on time and did an outstanding job so chuffed. Really friendly courteous guy couldn’t do enough for me.Definitely recommend these guys 110%. Car looks brand new.

Toby Harrison

Absolutely brilliant service the car is 6 years old but looks brand new after the amazing service provided by Josh his attention to detail is second to none will definitely use again

Gill Walker

Josh let me know when he was on his way & arrived promptly. Josh got started straight away and has done an amazing job on my car! It looks like it has come out of a showroom!

Hannah Thomas

Highly recommended, great service from Josh, 7hr graft in a blazing hot sun, made a well used work horse look like new. Will use again.

Tom Cafferty

I have been using Josh and his team for a while now and I can not recommend them enough , friendly and extremely professional. The attention to detail in their service and application is everything you would expect.

James Teale

portfolio

Our Recent Work

Our portfolio highlights the diverse vehicles we’ve transformed, each receiving meticulous care to restore its best look.

Contact Us Today

Get in Touch With
Next Level Finish

We’re here to assist you with any questions you may have about our services or to schedule your next appointment. We look forward to hearing from you!

Email

[email protected]

Address

15 Mile Radius Of Kettering
Find out more about our locations

FAQs

Everything You Need to Know

FREQUENTLY ASKED QUESTIONS

Client Testimonials